What should you do if water is leaking right now?
Deal with safety before anything else.
See what to do during an active water leak for the full step-by-step.
What should you have ready when you call?
A few details help us understand the problem quickly. You don’t need all of this to call—it just helps.
Which leak symptoms should you describe?
Pick whichever matches what you’re seeing. These are clues, not a diagnosis.
| What you notice | Worth mentioning |
|---|---|
| Water bill higher than usual | Which months, and whether usage habits changed |
| Meter moving with everything turned off | How long you watched it, and whether the toilet and irrigation were off |
| Warm spot on a floor | Which room, and whether it is near hot-water fixtures |
| Damp wall, ceiling or floor | Whether it changes after rain, after running water, or with the AC on |
| Wet or soft area in the yard | Whether irrigation runs nearby, and whether it rained recently |
| Low water pressure | Whether it is the whole property or one fixture |
| Sound of running water when nothing is on | Where in the property you hear it |
| Pump that keeps cycling (private well) | How often, and whether pressure drops |
What happens after you call?
Call (928) 437-2800 to discuss what may be available for your property.
Which addresses can be served?
Coverage is confirmed by address, not by ZIP code or mailing address. Our service areas page explains how we check, and why a Kingman address does not always mean City water or City limits.
Why is phone contact used?
A short conversation is the best way to understand a leak. It lets us ask follow-up questions, rule out non-plumbing causes, and tell you honestly whether we are the right call. That is why this site has a phone number and no contact form.
City of Kingman government contacts—not our line
For suspected leaks on City mains, in the street, or at City meters, use the current official City of Kingman website or the number on your water bill. Kingman Leakcrest is not the City water utility. If your water comes from a county improvement district or a private water company, use the current contact shown on that provider’s bill.
How can you share feedback about your experience?
If you have a question or concern about a service experience, call (928) 437-2800. Genuine customer feedback may be displayed after its source and authorization have been verified.
Contact FAQs
Call us
(928) 437-2800 — Hours: 8:00 AM–6:00 PM, Monday–Sunday
Call (928) 437-2800Not sure it’s a leak yet? Start on our homepage to match your symptoms to the right next step.
